Return Policy

At Moonlit Alpha, your satisfaction is very important to us. Because our products are digital downloads, once they are purchased, they are instantly accessible and cannot be physically returned. For this reason, we do not offer refunds or returns.

That being said, we understand that sometimes adjustments may be needed. If you experience any issues with your purchase—whether it’s a design element that doesn’t display correctly, a file that won’t open, or simply something that could be improved—we are more than happy to assist.

Just like when you purchase a mug with a printed design, the design itself is the main product. You wouldn’t return the mug because of the design, but you might ask for a better print or a small adjustment. Our digital products work the same way—if something is not as expected, we’ll enhance, refine, or customize the files further so you get exactly what you need.

What This Means for You:

• No Refunds or Returns – All sales are final due to the nature of digital downloads.
• We Fix Issues – If there is an error, glitch, or missing element, we will correct it promptly.
• Custom Adjustments – We are open to enhancing the design if you need small customizations to better suit your style.
• Direct Support – You can always contact us if you face any trouble using or downloading your purchase.

Our goal is to ensure that every customer feels confident and satisfied with their purchase. If you have any concerns, please reach out to us at contact@moonlitalpha.com or you can drop us a whatsapp message via the Whatsapp widget at the right bottom of the website and we’ll make sure you get the best possible experience.